Shipping & Delivery
How much does shipping cost?
Shipping is calculated at checkout in your local currency, and is free above a threshold (for example $200 USD in the US, €200 in the euro area — the exact threshold for your country is shown at checkout).
Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, the European Union, Switzerland, Hong Kong, Singapore, Australia, New Zealand, Israel, and Georgia.
If your country isn’t listed, email us at support@anate.co — we may still be able to help.
How long will it take to receive my order?
The most accurate delivery estimate is shown directly on each product page — it accounts for whether the piece is in stock or made to order. As a general guide, in-stock pieces leave us within 1–3 business days.
After you order, we keep you updated by email at every step, including your tracking number the moment your piece ships. Full terms in our Terms of Service.
How can I track my order?
You’ll receive a tracking link by email as soon as your order ships. Please allow 24–48 hours for the tracking page to activate after dispatch.
Will I be charged duties or taxes?
For most destinations, no — we ship Delivered Duty Paid (DDP): all duties, VAT, and sales taxes are already included in the price you pay at checkout, with nothing to pay on delivery.
Two exceptions: the United Kingdom and Georgia, where local authorities may charge import duties or taxes on delivery, payable by you. Full details in our Terms of Service.
Can I cancel my order?
Yes — free of charge, any time before your order enters fulfilment. For most orders that’s within 24 hours of ordering, but it can be shorter — so act quickly: log in to your account, open your order, and select “Request cancellation”. Made-to-order pieces can be cancelled until production begins.
Already too late? You can still return your piece within 30 days of delivery under our Returns & Refunds Policy — return shipping costs may apply. If you have any trouble, email us at support@anate.co.
What does “made-to-order” mean?
Some pieces are created just for you after purchase. This allows us to focus on quality and avoid overproduction.
The crafting time (typically 4-6 weeks, excluding shipping) is reflected on each product page as part of the estimated delivery date — learn more on our Made-to-order page.
My order is delayed — what should I do?
If there’s a delay, we’ll keep you informed by email. You can always reach us at support@anate.co for an update.
